Last updated: 16 August 2026
Nails Diaries aims to deliver confirmed orders within approximately 5 business days. This is an estimated normal delivery period, not an absolute guarantee where delays occur because of circumstances reasonably outside our control. Business days exclude Sundays and applicable public holidays.
Orders are processed after successful order and payment verification where applicable. Processing may take longer during sales, festivals, public holidays, high order volumes, courier disruptions, natural events or other circumstances beyond our reasonable control.
Any applicable shipping charge is displayed at checkout before payment.
Customers are responsible for providing a complete and accurate name, mobile number, address, city, state and PIN code. Nails Diaries is not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.
After handover to a courier partner, delivery may be affected by weather, local restrictions, network disruption, remote-area serviceability, holidays, incorrect address, customer unavailability or force majeure. We will provide reasonable assistance where possible but cannot guarantee a courier's exact delivery time.
If delivery fails because the customer was unavailable, refused a valid delivery without an accepted reason, supplied an incorrect/incomplete address or repeated delivery attempts failed, re-shipping may require payment of the applicable shipping cost. Where legally permitted, actual shipping/RTO costs may be considered when processing an otherwise applicable refund.
If a parcel appears materially damaged on arrival, contact Nails Diaries as soon as possible. We may request the order number, product/packaging photographs, shipping label and reasonable video/unboxing evidence where available.
Where tracking is available, customers can use the tracking information supplied or the Nails Diaries Order Tracking page.