Last updated: 16 August 2026
Nails Diaries processes orders promptly to reduce delivery time.
Customers may request cancellation only before the order has entered processing, packing or dispatch. A cancellation request does not automatically guarantee cancellation. Once an order has entered processing, been packed, assigned for shipment or dispatched, it generally cannot be cancelled.
Nails Diaries does not impose a separate cancellation penalty for a customer cancellation that we accept before processing.
Once processing begins, changes to product, quantity, shade, size or delivery address may not be possible. Customers should contact us immediately after noticing an order mistake.
We may cancel an order before fulfilment for legitimate reasons including unavailable stock, payment not verified, fraud/security concerns, pricing or technical error, duplicate transaction/order, invalid delivery information, courier/serviceability restrictions or events outside our reasonable control. If Nails Diaries cancels a valid prepaid order before fulfilment, the applicable payment will be returned to the original payment method.
Orders that have already been dispatched cannot normally be cancelled. Refusing a valid dispatched order does not automatically create a right to refund. Any subsequent claim is governed by the Return & Refund Policy and applicable law.