Last updated: 16 August 2026
Nails Diaries may accept payment methods displayed at checkout, including UPI, Google Pay, Paytm, debit/credit cards, net banking and other methods supported by our payment gateway. Available methods depend on the payment provider and merchant configuration.
Unless stated otherwise, website transactions are processed in Indian Rupees (INR).
An order is considered successfully paid only after payment has been verified through the authorized server-side payment process. A screenshot, customer-side payment message or debit notification alone does not constitute final payment confirmation.
Payments may be processed by independent authorized payment gateways. Nails Diaries will never ask customers to disclose a UPI PIN, card PIN, CVV through WhatsApp, OTP through WhatsApp or online banking password. Customers should never share these credentials.
If a payment fails, the order remains unpaid or unconfirmed. If a bank account is debited while the gateway reports failed or pending, the transaction will be checked using available gateway records. Automatic reversals and bank timelines are controlled by the relevant bank/payment provider.
If verified records confirm that Nails Diaries received a duplicate payment for the same valid order, we will arrange correction/refund of the confirmed excess amount through the appropriate payment method.
Payments are not automatically refundable because the customer changes their mind. Refunds are processed only where Nails Diaries accepts a qualifying claim under the Return & Refund Policy, Nails Diaries cancels a prepaid order, a duplicate payment is verified, or a refund is otherwise required by applicable law. Approved refunds ordinarily return to the original payment method.
Nails Diaries may hold, reject or cancel orders where transaction activity appears suspicious, unauthorized or fraudulent and may request reasonable verification information. Customers are requested to contact us first about order-related payment concerns. Fraudulent, false or abusive payment disputes may be contested using order, delivery and transaction records.